FAQ's

We believe in using only the best prescription grade ingredients that have huge amounts of medical evidence. Our team of experts continuously research and develop our formulas to ensure efficacy and safety and have a combined experience of over 50 years.

We only use active ingredients that have been clinically proven to treat common skin concerns. These aren’t chosen at random. Ingredients like tretinoin, niacinamide, spironolactone, hydroquinone, clindamycin and hydrocortisone, are carefully selected and blended to suit the exact needs of your skin.  

Each ingredient plays a role, whether it’s calming inflammation, boosting cell turnover, reducing pigmentation, and preventing acne breakouts.  

You’ll find a full list of potential actives inside your personalised plan.
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Mild side effects can happen, and they’re usually a sign that your skin is adjusting. In the first few weeks, you may experience dryness, flaking, tightness, or purging (small breakouts that come before your skin improves). These effects are common with prescription-strength ingredients and should settle as your skin builds tolerance.

If your formula feels too intense, don’t worry. Our expert dermatology prescribers will modify your prescription, and our pharmacists and pharmaceutical formulation scientists will reformulate the base to reduce irritation. You’re not left to figure it out alone. Every step is monitored, and your comfort is just as important as your results.  

Most people start to see results within 4-6 weeks. However, this timeline can vary depending on your skin condition, lifestyle, and how consistently you follow your routine. The key is consistency and patience.  

Our formulas are designed for long-term skin health, and because your prescription evolves with your progress, your treatment continues to adapt as your skin improves. You’ll receive monthly check-ins and updates to make sure the results keep coming.  

Prescription skincare works best when it’s part of a full routine. Cleansing, moisturising, and sun protection help prepare your skin, support the treatment, and protect your barrier. Without that foundation, even the best actives can struggle to do their job.  

We include a pharmaceutical-grade cleanser, moisturiser, and SPF as part of your MiQuest subscription. Think of it as your prescription treatment driving real change for your skin, but your supporting routine makes sure it performs at its best.  

Nighttime is when your skin goes into repair mode. While you sleep, cell turnover increases, inflammation lowers, and your skin is more receptive to active ingredients, which makes it the ideal time to apply your treatment.  

Some ingredients, like retinoids, can also break down in sunlight, so applying at nighttime helps maintain their potency and effectiveness. Additionally, applying at night allows your skin to absorb the formula without competing with makeup, sunscreen, or environmental stressors.  

Furthermore, as your body's metabolic rate is higher during the day than it is at night, the treatment will also help counterbalance any increased moisture loss that occurs while you sleep.

Prescription skincare is treatment-grade skincare that’s made just for you and only available under the supervision of medical professionals. Unlike off-the-shelf products, it includes ingredients that are regulated, potent, and clinically proven to treat conditions like acne, pigmentation, and rosacea.  

With MiQuest, that means your prescription is based on your online consultation and imaging, which are then assessed by expert dermatology prescribers and formulated by our pharmacists and pharmaceutical scientists using data synthesised from our advanced AI technology. By delivering targeted and personalised treatment built on medical and pharmaceutical expertise combined with advanced AI technology, we take our treatments a step beyond personalised skincare to hyper-personalised skincare, offering results to match.  

Once you’ve completed your MiQuest consultation, our dermatology team will review your skin data and create your bespoke prescription within 72 hours. Your products are then dispatched straight to your door. Every month after that, your delivery is sent on the same day, so you never have to worry about running out or reordering.  

You’ll also get a reminder when it’s time for your monthly check-in, giving you a chance to update us on your progress. We’ve made it fast, flexible, and fuss-free – just how skincare should be.  

Absolutely. We believe skincare is a journey, and you’re never on it alone. Once you’re subscribed, you’ll have access to our expert support team, including expert dermatology prescribers, pharmacists, and customer care team.  

You can ask questions, report any side effects, request formula tweaks, or just get advice on how to use your products. At MiQuest, real people are behind every response because your skin deserves real support.

Get in touch with our team or browse our blogs for skincare tips, treatment guidance, and honest answers to your most commonly asked questions.  

Yes. MiQuest’s AI technology is regulated and built with safety as a top priority. Our AI-driven skin analysis tool is registered as a UKCA Medical Device Class I, meaning it meets the UK’s medical device regulations for safety, quality, and performance. This classification confirms that our technology is suitable for use in healthcare settings and has undergone rigorous internal assessments in line with the UK Medical Device Regulations (UK MDR 2002).

By meeting these standards, we ensure our AI provides reliable, consistent results to support users and healthcare professionals in making informed skin health decisions. Every treatment is reviewed and prescribed by UK-licensed professionals, including dermatology prescribers, pharmacists, and scientists, who use our AI to build a full picture of your skin. MiQuest’s UKCA‑certified AI facial scanning device evaluates your skin’s condition - including sensitivity threshold, skin type and concern severity – and then combines this with your questionnaire input. That data drives a bespoke prescription formula. With us, you get the best of both worlds: medical-grade safety and a routine that feels made just for you.  

MiQuest is the only UK company that combines advanced AI technology (certified as a UKCA-registered medical device) with expert dermatology prescribers, pharmacists, and formulation scientists to deliver hyper-personalised, powerful, prescription-strength topical formulas.  

Unlike other brands offering pre-set treatments, MiQuest adapts your formula over time based on clinical, pharmaceutical insights and AI-tracked skin changes. Every subscription includes a full skincare routine, including cleanser, moisturiser, SPF, and the personalised Q‑Stick, designed to work in harmony. With transparent pricing, flexible plans, and deep clinical expertise, MiQuest offers a smarter, science-led alternative in personalised skincare.

Unlike over-the-counter brands like CeraVe or The Ordinary, which offer one-size-fits-all formulations, MiQuest delivers hyper-personalised, powerful prescription-strength skincare tailored to your unique skin needs. A UK first combination of advanced AI facial scanning (UKCA-certified as a medical device) and expert dermatology prescribers, pharmacists, and pharmaceutical formulation scientists, MiQuest formulas go beyond what high street products can offer, targeting specific concerns like acne and pigmentation at a clinical level. While OTC products may help maintain skin health, MiQuest actively treats underlying conditions with regulated actives, monitored and adapted over time for real results.  

Our AI analysis looks at your skin sensitivity, condition severity, skin type and combines this with your questionnaire input.  Our dermatology prescribers and pharmacists combine that data with their clinical and pharmaceutical expertise to develop a formulation that’s completely tailored to you.  The active ingredients and the base are modified according to the individual.   

That means if you need a prescription pigmentation treatment that’s gentle on sensitive skin, we’ll build it specifically for that. We’ll keep adjusting your prescription treatment as your skin responds to deliver continuous care you can rely on.  

Yes – and that’s a key part of how MiQuest works. Skin is always changing. Sometimes it gets drier with the seasons, more reactive during stress, or clearer after a few weeks of treatment. Whatever the shift, we’re ready to adapt.

Each month, you’ll have the option to update your progress and let us know how your skin is responding. Based on your feedback, our expert team can tweak your formula, whether adjusting strengths, swapping ingredients, or modifying the base, to keep your routine working for you. You won’t need to rebook or start fresh. It’s all part of the journey, and we’re here to help your skin thrive through every phase.