FAQ's

We believe in using only the best powerful active ingredients supported by medical evidence. Every formula is designed and prescribed by dermatology prescribers, pharmacists, and formulation scientists, using insights from our Certified data-driven advanced technology to deliver precision and safety. Our team of experts continuously research and develop our formulas with over 50 years of combined clinical and pharmaceutical experience.

We only use clinically proven, powerful active ingredients to treat common skin concerns. These aren’t chosen at random. Ingredients like tretinoin, niacinamide, spironolactone, hydroquinone, clindamycin and hydrocortisone, are carefully selected and blended by our experts and pharmacists based on your individual skin analysis to suit the exact needs of your skin.  

Each ingredient plays a specific role, whether it’s calming inflammation, boosting cell turnover, reducing pigmentation, or preventing acne breakouts. 

You’ll find a full list of potential actives inside your personalised plan.
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Mild side effects can happen, and they’re usually a sign that your skin is adjusting. In the first few weeks, you may experience dryness, flaking, tightness, or purging (small breakouts that come before your skin improves). These effects are common with powerful active ingredients and should settle as your skin builds tolerance.

If your formula feels too intense, don’t worry. Our expert dermatology prescribers will review and modify your prescription, and our pharmacists and pharmaceutical formulation scientists will reformulate the base to reduce irritation. You’re not left to figure it out alone. Every step is monitored, and your comfort is just as important as your results.  

Most people start to see results within 4-6 weeks. However, this timeline can vary depending on your skin condition, lifestyle, and how consistently you follow your routine. The key is consistency and patience.   
 
Our formulas are designed for long-term skin health, and because your expert-prescribed formula evolves with your progress, your treatment continues to adapt as your skin improves. You’ll receive monthly check-ins and updates to make sure the results keep coming.

Prescription skincare works best when it’s part of a full routine. Cleansing, moisturising, and sun protection help prepare your skin, support the treatment, and protect your barrier. Without that foundation, even the best actives can struggle to do their job.  

We include a pharmaceutical-grade cleanser, moisturiser, and SPF as part of your MiQuest subscription. Think of it as your prescription treatment driving real change for your skin, but your supporting routine makes sure it performs at its best.  

Nighttime is when your skin goes into repair mode. While you sleep, cell turnover increases, inflammation lowers, and your skin is more receptive to active ingredients, which makes it the ideal time to apply your treatment.  

Some ingredients, like retinoids, can also break down in sunlight, so applying at nighttime helps maintain their potency and effectiveness. Additionally, applying at night allows your skin to absorb the formula without competing with makeup, sunscreen, or environmental stressors.  

Furthermore, as your body's metabolic rate is higher during the day than it is at night, the treatment will also help counterbalance any increased moisture loss that occurs while you sleep.

Prescription skincare is treatment-grade skincare that’s made just for you and prescribed by medical professionals. Unlike over-the-counter products, it includes ingredients that are regulated, potent, and clinically proven to treat conditions like acne, pigmentation, and rosacea.  

With MiQuest, your treatment is built using insights from our Certified data-driven advanced technology, combined with expert review by dermatology prescribers, pharmacists, and formulation scientists. This helps us create hyper-personalised skincare that’s clinically guided, safe, and truly effective.

Once you’ve completed your MiQuest consultation, our dermatology team and pharmacists will create your prescription using insights from our Certified data-driven advanced technology. It’s then prepared, verified, and dispatched within 72 hours.  

Every month after that, your delivery is sent on the same day, so you never have to worry about running out or reordering.  You’ll also get a reminder when it’s time for your monthly check-in, giving you a chance to update us on your progress. We’ve made it fast, flexible, and fuss-free – just how skincare should be.  

Absolutely. We believe skincare is a journey, and you’re never on it alone. Once you’re subscribed, you’ll have access to our expert support team, including expert dermatology prescribers, pharmacists, and customer care team.  

You can ask questions, report any side effects, request formula tweaks, or just get advice on how to use your products. At MiQuest, real people are behind every response because your skin deserves real support.

Get in touch with our team or browse our blogs for skincare tips, treatment guidance, and honest answers to your most commonly asked questions.  

Yes. MiQuest’s AI technology is officially registered Class I Medical Device, meaning it meets the UK’s medical device regulations for safety, quality, and performance. This classification confirms that our technology is suitable for use in healthcare settings and has undergone rigorous internal assessments in line with the UK Medical Device Regulations (UK MDR 2002).  

Our AI analyses your skin’s condition, including sensitivity, type, and concern sensitivity, and combines this data with your consultation responses. Your final prescription is always approved by dermatology prescribers, pharmacists, and scientists to ensure it is both precise and safe. With MiQuest, you get the best of both worlds: medical-grade safety and tailored, evolving skincare.

MiQuest is the only UK company that combines expert dermatology prescribers, pharmacists, and formulation scientists with Class 1 Medical Device technology to deliver hyper-personalised, prescription-strength skincare.   
 
Unlike other brands offering pre-set treatments, MiQuest adapts your formula over time based on clinical, pharmaceutical review and AI insights. Every subscription includes a full skincare routine, including cleanser, moisturiser, SPF, and the personalised Q‑Stick, designed to work in harmony. With transparent pricing, flexible plans, and deep clinical expertise, MiQuest offers a smarter, science-led alternative in personalised skincare.

Unlike over-the-counter brands like CeraVe or The Ordinary, which offer one-size-fits-all formulations, MiQuest delivers regulated, hyper-personalised, powerful prescription-strength skincare tailored to your unique skin needs.  

Our Certified data-driven advanced technology analyses your skin in clinical detail, and our prescribers and pharmacists create formulas that target root causes, not just symptoms. While OTC products may maintain skin health, MiQuest provides treatment-level results using powerful active ingredients, ongoing expert supervision, and real-time formula evolution.

Every MiQuest formula is built from scratch. Our Certified data-driven advanced technology analyses your skin’s sensitivity, severity, and type, while our dermatology prescribers and pharmacists use that data to select and balance active ingredients and the base.  

The result is a clinically tailored formulation designed specifically for your skin’s tolerance and goals – not a pre-set product.

Yes – and that’s a key part of how MiQuest works. Skin is always changing. Sometimes it gets drier with the seasons, more reactive during stress, or clearer after a few weeks of treatment. Whatever the shift, we’re ready to adapt.

Each month, you’ll have the option to update your progress and let us know how your skin is responding. Based on your feedback, your prescribers and pharmacists will adjust your formula as needed, whether it’s refining strengths, changing actives, or modifying the base.

This ongoing process, supported by our Certified data-driven advanced technology, ensures your prescription safely, smoothly, and effectively evolves with your skin.