Support Centre

If you still have unanswered questions, please contact us.

How can I trust the treatment formulas by MiQuest?

We believe in using only the best prescription grade ingredients that have huge amounts of medical evidence. Our team of experts continuously research and develop our formulas to ensure efficacy and safety and have a combined experience of over 50 years.

What ingredients do they use? 

We use medically backed ingredients in our formulas. Our team carefully selects each ingredient to address your specific skin concern and promote overall skin health. Some of the key ingredients we use include Niacinamide and Tretenoin.

View all Ingredients

Are your treatments suitable for sensitive skin? 

We take sensitive skin into consideration when developing our formulas and treatments, and therefore will be able to establish this during your consultation.

What side effects can I expect from treatment? 

It is normal to experience some mild redness, dryness, or flaking during the initial weeks of using a new skincare product or undergoing treatment. However, if you are experiencing severe irritation or discomfort, please discontinue use and consult with us for further advice. 

When should I expect to see results? 

In general, the personalised skin treatment usually takes 4-6 weeks to work but depends on your condition.

Why do I need a skincare routine?

We believe that having a skincare routine is essential for healthy, radiant skin. Without a skincare routine, our prescription treatments will not work as well as they do when you effectively cleanse, moisturise and protect your skin.

This is why we include a cleanser, moisturiser and SPF inside your personalised skincare subscription. If you already have a skincare routine and have some questions or concerns, please contact our team.

Why should I apply my treatment at night only?

We believe that your skin is more receptive to our ingredients formulation when you are sleeping. This means that the treatment applied at night has a better chance of being absorbed into the skin and providing its full benefits.

Additionally, as your body's metabolic rate is higher during the day than it is at night, the treatment will also help counterbalance any increased moisture loss that occurs while you sleep.

What is prescription skincare?

Prescribed skincare is a personalised skincare product that’s made specifically for your skin concern. The treatment uses a formulation of prescription grade ingredients to effectively treat your skin condition that can only be prescribed by your doctor or dermatologist on prescription.

How long does it take to receive my treatment?

After you have completed the MiQuest analysis and consultation and our in-house team of prescribers, pharmacists and scientists have prepared your prescription, we will send your treatment out for delivery. The entire process initially takes up to 48 hours, and every month your treatment will be delivered on the same date.

Can I contact someone at MiQuest with questions about my treatment?

Yes, we have a dedicated Help Centre and once subscribed, you will have access to direct support from our expert team. If you have any concerns or questions, please don’t hesitate to contact us.

Still have questions?

Please get in touch with us to answer any other questions!

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